Services/Business Telephone Systems
Business Telephone
Systems.
A business phone system that does what staff actually need. Answer where they are, route to the right person, follow them between desk, mobile and Teams, and stay live when the office WiFi has a moment. CoreComms designs, installs and supports VoIP, cloud-hosted PBX and hybrid phone systems across the North West and West Yorkshire, for offices, healthcare practices, schools and multi-site operations.
Modern Business Phone Systems for the North West and West Yorkshire.
The traditional ISDN line is gone. The BT PSTN switch-off completed in early 2027 and the migration window is closing. If your business is still on a legacy phone system, you've already had the conversation about replacement. The question is which modern platform.
We don't have a tribal preference. We'll match the platform to your team size, call patterns, multi-site requirements and existing kit, and quote two options if there's a real choice.
VoIP
Voice over IP delivered through a cloud-hosted phone provider. Cheap to run, fast to deploy, suits 90% of small and mid-sized businesses.Cloud-hosted PBX
Branded VoIP platforms (Gamma Horizon, 8x8, RingCentral, NFON, Wildix) with full receptionist features, call queues, IVR and CRM integration.Microsoft Teams Voice
Teams as your phone system, with Direct Routing or Operator Connect to a UK carrier. Best fit for organisations already heavily on Microsoft 365.VoIP Phone Systems.
VoIP is the entry point: cloud-hosted, per-user pricing, works with desk phones or softphone apps. Cheapest to deploy and easiest to support.
Got a project in mind? Let's scope it together.
Cloud-Hosted PBX.
Where you need more than a basic VoIP service, receptionist queues, complex IVR, integration with CRM, advanced reporting, contact-centre features. We work with the major UK platforms: Gamma Horizon, 8x8, RingCentral, NFON, Wildix.
Cloud Phone System
Hunt groups, call queues, IVR, voicemail-to-email, auto-attendant, presence, mobile twinning, integration with Microsoft 365 and most major CRM platforms (Salesforce, HubSpot, Dynamics, Zoho).Hosted PBX
Same hardware-free model with deeper features for businesses that take significant inbound call volume to receptionist console, call queueing with overflow rules, wallboards for live call statistics, ACD on agent skills, call recording with retention.Microsoft Teams Voice
Direct Routing (your own SIP trunk) or Operator Connect (a partnered UK carrier) gives Teams native UK numbering. Calls land in Teams on desktop, mobile and dedicated handsets, and your meeting room kit (Yealink, Poly, Logitech) acts as the desk phone too.Hybrid Setups.
Some clients can't go fully cloud. Call centre operations with regulatory recording, compliance-driven retention, or specific telephony hardware that's already paid for. For these we deploy hybrid setups.
Hybrid is more involved than either pure model, so we'll only recommend it when it genuinely earns its place.
Typical hybrid build:
Hosted PBX Phone Systems
Some clients arrive asking specifically for "a hosted PBX" because they're moving from an on-premise system and that's the language they've been told. Functionally a hosted PBX is what we mean by cloud-hosted PBX above. Same platform, same features, just the historical name. The legacy PBX in a cupboard with hardware maintenance contracts is gone. What replaced it is a cloud service paid per user, per month, with desk phones that are essentially network appliances.
Number Porting & SIP Trunking.
If you're moving to a new platform you almost certainly want to keep your existing numbers. Number porting is the regulated process for moving numbers between carriers, usually 5 to 15 working days for a clean port, longer if the donor carrier drags their feet.
We handle the porting administration, set the cutover date, run a temporary divert if needed during the porting window, and co-ordinate the cut so calls don't fail mid-migration.
Where you have on-premise PBX hardware that's still doing useful work, we can also supply SIP trunks (Gamma, BT, Spitfire, Voxbone) to replace the dying ISDN30 lines, then migrate the platform later when it makes sense.
Want a fixed-price quote? We'll come and survey first.
Installation & Support.
Phone systems usually go live in a single weekend cutover for offices up to 50 users. Larger sites and multi-site organisations are phased over several weekends.
Most clients move to a managed support contract after install. Single point of contact for adds/moves/changes, monthly invoice, no per-incident charging.
Standard install includes:
Hosted PBX Phone Systems.
Discovery
User counts, sites, call patterns, current setup, integrations needed.Design
Platform recommendation, number plan, handset list, network readiness.Number porting
Carrier admin, cutover date, temporary diverts during the porting window.Configure
Auto-attendant, queues, IVR, voicemail, CRM integration, mobile apps.Install
Handsets racked and labelled, softphones rolled out, training delivered.Support
30-day post-cutover monitoring, then optional managed support contract.Service Areas.
Liverpool
Business telephone systems in Liverpool, including L1, L40, Wirral, Bootle, Crosby and the wider Merseyside patch.Manchester
Business telephone systems in Manchester. Central Manchester, Salford, Trafford, Stockport, Altrincham, plus the wider Greater Manchester boroughs.Leeds
Business telephone systems in Leeds, Leeds City Centre, Wellington Place, South Bank, plus Bradford, Wakefield and the wider West Yorkshire metro.We also cover Cheshire, Lancashire, the rest of Merseyside and Greater Manchester, and the West Yorkshire metropolitan area on standard call-out.
Phone Systems FAQs.
Book a free telephony consultation.
Tell us how many users, how many sites, and what your current setup is. We'll book a free consultation, recommend two platforms that fit, and quote fixed for whichever you choose.
Same working day response · Free site survey · Fixed-price quote